Glia Wins Award for Safer AI in Banking

Glia, a customer service platform leveraging AI for the banking sector, has been recognized as a winner in the Banking and Financial Services Category at the 2026 Artificial Intelligence Excellence Awards. These awards celebrate achievements across various industries, highlighting companies and leaders who are moving AI beyond experimentation into practical application.

Russ Fordyce, Chief Recognition Officer at Business Intelligence Group, commented on the awards, saying, “AI has arrived! 2026 is about execution and results. Glia stood out because its work in banking reflects where the market is headed: practical AI that solves real problems, earns trust, and delivers measurable value. This recognition highlights a team that is not just participating in the AI shift but is helping to define what meaningful progress looks like.”

Glia’s Banking AI platform assists financial institutions in navigating the security and regulatory risks associated with generative AI. It was selected by a panel of AI experts and analysts as a platform that deploys AI specifically trained for banking workflows. According to Glia, it helps banks and credit unions automate up to 80% of all interactions. For customer service and member care functions, this can free up time for other tasks, such as strengthening client relationships and expanding lending and deposit portfolios; in other words, doing what humans can do that AI cannot.

Dan Michaeli, CEO and co-founder of Glia, stated, “The award celebrates the future of banking at a time when AI is everywhere. With consumers from every demographic now using AI to manage their lives, the pressure on financial institutions to provide instant, intelligent service has never been higher.”

“Our platform is designed to help banks and credit unions lead this transition, using secure, banking-specific AI to amplify their efficiency while preserving the human connection that defines their brand,” he added.

Glia has recently enjoyed positive business momentum, announcing that it will be the first to contractually promise to avoid AI hallucinations and circumvent prompt injections for its clients’ use of the platform. As AI becomes increasingly complex, particularly in financial institutions, Glia’s focus on AI safety provides a model that banks and credit unions can rely on to use AI effectively and securely.